Tel: 01388 602 608 Email: admin@stjosephscoundon.bhcet.org.uk

Mrs Hardy our School Secretary will answer your telephone call to our school.

M Brown - Headteacher

A-M Wilson - Acting Headteacher

Key Contacts

SENCo: A-M Wilson

Correspondence for the Chair of the Local Governing Committee should be sent to:
Ann Gregg  C/o St Joseph’s Catholic Academy, Victoria Lane, Coundon, Bishop Auckland, County Durham, DL14 8NN

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.

St. Joseph's Catholic Primary School

Victoria Lane
Coundon
Bishop Auckland
County Durham
DL14 8NN

01388 602 608

admin@stjosephscoundon.bhcet.org.uk

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